Technical problems at LoversPlanet

Hello,

Is it me, or there are so many problems with this site ?
The first time I tried to post a message in the forum, my username was not recognized, I had to contact customer support. Then I was able to log into the forum, but I was not allowed to post any message. I had to contact support. Then I was allowed to post messages, but they were never published in the forum, I had to contact support.
Now, I modified the personal statement of my profile. It was in state "Pending review" for almost a day. The photos were in state "being updated", even though I didn't modify any of them.

And now I finally got my profile approved, but my personal statement was lost. It is empty.

I mean, if I am paying here I expect the user interface to work. I had profiles in FDating and Freepersonals, and they worked perfect, even though they were free.

Any other had bad experiences here ?

Luis

When a profile is pending review both the personal statement and the photos are not being displayed to the public until the profile is approved. Personal statement that contains Cyrillic is not displayed on the English website, however, it is displayed to the females on their website.

Very strange that I had to find my profile on the women's site to check what I wrote, because some part was in Russian, with Cyrillic characters

Ok, no problem. I spoke with Customer Service - let's have an open discussion. If you think things should work differently and other members join in, we can work to make the corresponding changes within hours. Let's make a list and ask other members to comment and, most importantly, make suggestions. If there are multiple alternatives we can use polls to vote for the best option.

This website likes improvements, especially those suggested by valued members. There are many good features of Lovers Planet and most have directly or indirectly resulted from member recommendations.

Personlly,

I think that we KNOW that this is a site where we speak with Russian language users. Each member should be prepared for that. What does it matter what language is used?

I would "recommend" using english on this site, but I don't think it should be a requirement.

Just my thoughts

I am not so sure some of the messages we send get to the person we want to receive them???
Also the speed at which the emails we send arrive at the Russian side are questionable.I think some emails take up to 2 days to get received which is not to good .
I know for sure a lady has been on line and sent a message and i dont receive it for a day or so,i know this by her last visit to the site time.This timing problem could become an issue.
Has anyone else experienced similar problems?

The advanced search option is useless

I think it is not a problem on speed in the delivery ff messages, but that some women may receive so many messages, that don't have time to read them all in one day.

Things that I would change about the site.

* If I change just some part of the profile, like the desired age range, not all profile should go to "pending review". That should be only when we change the personal statement, to check that it complies with the site rules. Photos should not go to "being updated" unless they were actually updated. Now I am afraid to change even a comma in my statement, because all profile will go to "pending review" for up to one day.

* In the advanced search, all selections should be like "languages", so we may select several at the time.
For instance, I search a woman that wants to have children "very much", or "yes, but in the future". Maybe even "depends of my partner", but I can't select them at the same time. Or what if I want a white, latino, middle east woman, but not african or asian? Etc, etc.

* Sometimes I receive messages from nice women, who are not what I am looking for. I would like to thank them and tell them why even though they are nice, I am not interested. Sometimes they are too young, or too tall. But I can't do that, unless I use a credit. The standard "not interested message" is too vague. Well, I think this feature may be harder to implement, as these kind of answers should be reviewed, to check that no one sends contact information on them.

* I personally don't think that I will ever select a woman because of the type of food she likes, or kind of books she reads, or kind of movies she watches. Anyway, I just don't use those search options.

* If I change just some part of the profile, like the desired age range, not all profile should go to "pending review". That should be only when we change the personal statement, to check that it complies with the site rules. Photos should not go to "being updated" unless they were actually updated. Now I am afraid to change even a comma in my statement, because all profile will go to "pending review" for up to one day.
The profile goes "pending review" only if you change your personal statement or photos. Desired age range or any other option do not change the profile status. Making small changes to the statement should not result in a 24h pending status, this is something that can and should be improved.


* In the advanced search, all selections should be like "languages", so we may select several at the time.
For instance, I search a woman that wants to have children "very much", or "yes, but in the future". Maybe even "depends of my partner", but I can't select them at the same time. Or what if I want a white, latino, middle east woman, but not african or asian? Etc, etc.
This is a valid point and should definitely be looked at.

* Sometimes I receive messages from nice women, who are not what I am looking for. I would like to thank them and tell them why even though they are nice, I am not interested. Sometimes they are too young, or too tall. But I can't do that, unless I use a credit. The standard "not interested message" is too vague. Well, I think this feature may be harder to implement, as these kind of answers should be reviewed, to check that no one sends contact information on them.
There is a link next to every message subject called "not interested" which does exactly what you describe - it sends a standard pre-defined message to let the other person know that you are looking for someone else.

P.S. There is no delay in messages being delivered through LP - it's instant and very unlikely for any delay to exist. There is no censoring, all messages are delivered exactly as written by you, the moment you hit "Send".

* I personally don't think that I will ever select a woman because of the type of food she likes, or kind of books she reads, or kind of movies she watches. Anyway, I just don't use those search options.
This is a valid point. One issue with advanced search is that it's too long, too many options. Perhaps we should identify a limited number of the most important search criteria (and rank them), then all other criteria will be hidden unless a member chooses to reveal that section. Any ideas about most important criteria and how they rank?

What I mean is that changing the personal statement should not change the status of photos to "being updated". The main photo of the profile when searching or browsing disappears until the statement is approved.



No, it does not do what I am describing. I said I would like to explain WHY I am not interested. Like "Thanks for your interest, but I am looking for someone a little older". Or "Thanks for your interest, but I can't afford a relationship with a woman who already has 3 kids". If I answer like this, I will have to use a credit. I prefer to save my credits for those women with potential for me. If I could send one custom answer to refuse, without using my credits, it would be great, but then it comes the problem of people who may try to send contact information in those messages.



Yes, I have an idea. You own the website, why don't you keep internal statistics about which search options are most used ? Then you will know which are more important to customers
But first they should be changed to this way I mentioned, when we can select several options at the same time. That is why I don't use them now.

To the moderator :

I have a couple of other ideas I forgot to mention before. As you seemed so open to hear about new ideas. I am perfectionist and work in IT, so I am always very critic of every site

* Why to put a word limit on the personal statement? I understand that online storage costs, but if you see profiles, most people write just a couple of lines. Leave the statement to "unlimited length" and it will probably not use more space than now. It is like GMail, they offer up to almost 8GB now of storage for every user. Do you think they have right now storage enough for all users multiplied by 8GB ? They know most users don't use that amount. Don't limit the length of a personal statement, the total storage used by all profiles will still be low.
I can bet on it

* The limit in number of photos. This is different from the length of the personal statement. Photos use more space, and most profiles use all of them. That is a sign. What is my interpretation ? If people put 5 photos is because they couldn't put more
Here there is an investment, that I am not so sure pays off. You pay more for storage, users put more photos, more photos attract more users, so more credits are used???

* I can read women's forum and men's forum. But my male user does not allow me to post in the women's forum. But still we men read that forum and women read our forum. Why don't just join the databases, so men and women can post to both forums ?
Now, from the point of business. I have seen very interesting women on the women's forum. But I don't know who they are. Some of them I have never found searching the profiles. Those are extra credits that could be used by members. Oh, well, probably few men read the women's forum. But any extra income is always an extra income.

Yes, although I am not currently looking for anyone, in the past I have brought up this exact point. It seems the sign-up name and the Forums name can be different. So if you are interested in someone who posts, you probably will not find them. EVERY person who posts here's photo should be liked to their profile on both sites.

For a while, I was thinking that somehow allowing the ladies to post without being found was to allow them to find the man if they were interested but not allow the man to contact. in other words, some sort of protection measure. but more and more I realize that if they want to post, then they should be open to be found.

I understand having two sites, primary english and primary cyrillic... but these sites must be cross linked.

Wonderful!! I saw the changes on the search tool. Now we are talking, it is much better, useful now.
And it was changed in so little time since I made the suggestion!

Now two comments:

* I took the time to fill my search criteria, I tested it and it works well. Then I signed out and signed in and went to the search... and all criteria was lost. So I have to fill them all again . It would be desirable that the site remembers my criteria. It would be even better if we can save different criteria under a name, so we can recover them later, but at least to remember the last criteria used. If every time I have to enter again all the search criteria... in the end I will get bored and probably I will stop using them.

* There is an option for searching that I have seen in other places. It is an optional check-box to search only for women that search a man in a range age for which I am a match. I am 39 years old, and sometimes I have found women that are, for instance, 30 years old, but they search for a man up to 35. Maybe I don't want to find those profiles.

Thanks,

Luis

A new search update has been rolled out. Here's a list of improvements:

- you can search by multiple options e.g. "single" and "divorced" at the same time
- whatever you enter in search will be saved and once you click "refine" your selections are preserved and you don't have to start from scratch.
- you can reset your current selections by clicking "reset"
- you have "Search Summary" that reminds you the selections you've made
- you can save your current search for 30 days and load it at any time or delete it

There are other, less important improvements, please provide your feedback.